Terms and conditions
1. Definition of Coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
2. Coach-Client Relationship
A. The Coach agrees to maintain the ethics and standards of behaviour established by the Association for Coaching “(AC)”. It is recommended that the Client reviews the AC Code of Ethics and the applicable standards of behaviour.
B. The Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands that coaching is not therapy and is not a substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
C. The Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
D. The Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
E. The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association, and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance, and to create the time and energy to participate fully in the program.
The parties agree to engage in a coaching session, programme or workshop through face-to-face, video call or text chat communication. The Coach will be available to the Client by text in between scheduled meetings as defined by the Coach (when a selected coaching programme is purchased, a WhatsApp number will be provided). The WhatsApp telephone number may be used twenty-four hours a day from Monday to Friday. The Coach's replies will be between the hours of 09:00 and 22:00 GMT from Monday to Friday. We endeavour to reply to a Client's message within 12 hours of receipt.
4. Schedule and Fees
This coaching agreement is valid from the point of purchase. The fee is dependent on the service the Client requires, as laid out on our website and the full amount is payable in advance. A coaching session will range from 45-60 minutes in length. If rates change before this agreement has been signed and dated, the prevailing rates will apply. The refund policy in effect for the term of this Agreement is as follows: Insert Coach’s refund policy.
5. Cancellation of Services and Refunds
A coaching session can be cancelled with a full refund forty-eight hours prior to the agreed scheduled time.
Any cancelled sessions with less than forty-eight-hours’ notice prior to a scheduled coaching session will be subject to a 100% cancellation fee and is thus non-refundable.
Any missed sessions with less than forty-eight-hours’ notice prior to a scheduled session will be subject to a 100% cancellation fee and is thus non-refundable.
Any early curtailments are subject to a programme cancellation fee and any refunds will be proportioned and issued as follows: curtailment after one to two sessions inclusive, will equate to a 30% refund.
Any individual session cancellations must be notified at least forty-eight hours prior to the commencement of a scheduled session.
Any missed or cancelled sessions with less than forty-eight-hours’ notice prior to a scheduled coaching session will be deducted from the overall programme entitlement and will not be refundable.
Virtual and live group workshops:
All virtual and face-to-face workshops are non-refundable. Tickets can be transferred to other parties. Any transfers must be notified in writing at least 24 hours prior to the event.
Our right to cancel:
In rare instances, a coaching session or workshop may have to be postponed or cancelled. We will always look to offer a suitable alternative time to the Client. Where this is not possible, a full refund will be issued.
The time of the coaching meetings and/or location will be determined at the time of booking or by the Coach and Client based on a mutually agreed time and location (in the event of a face-to-face coaching session). The Client will initiate all scheduled sessions as per joining instructions issued at time of booking. If the Coach uses any other telephone number or changes the online platform for a scheduled session, the Client will be notified prior to the scheduled appointment time.
This coaching relationship, as well as all information (documented, recorded or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the Association for Coaching Global Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that:
(a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
8. Record Retention Policy
The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of no more than two years.
Either the Client or the Coach may terminate this Agreement at any time with twenty-four hours' written notice. The Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship, if within the above mentioned forty-eight hour cancellation period.
We reserve the right to refuse or terminate any coaching agreement where there has been a breach of agreement or we deem the service to be inappropriate for the Client’s needs. A full refund will be issued in these circumstances.
10. Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
11. Entire Agreement
This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.
12. Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to thirty days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
15. Applicable Law
This Agreement shall be governed and construed in accordance with Scottish Law without giving effect to any conflicts of laws provisions.
16. Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.
Coaching cannot and will not commence without receipt of a signed Client agreement.